Dealing With Toxic Behaviour


Dealing with Toxic Behaviour follows the critical foundation laid by Effective Communication.

This self-preparation training is designed to underscore the importance of properly equipping oneself with internal skills and clear communication leadership before delving into modules that address toxic situations and how to navigate them effectively.

Recognising the pressing need for leaders to manage toxicity, this course focuses on enhancing emotional hygiene, internal resilience, and conflict resolution skills.


  • Emotional Hygiene: Elevate emotional mastery to navigate emotionally charged situations effectively. Participants will develop the ability to recognise and regulate their emotions, fostering composed and empathetic responses to toxic behaviour.
  • Resilience Building: Cultivate resilience as a response to adversity. The course provides tools and techniques for leaders to bounce back from challenging situations, maintaining focus and effectiveness amidst workplace toxicity.
  • Conflict Resolution Skills: Participants will acquire practical conflict resolution skills to address toxic behaviour constructively. They will learn to navigate difficult conversations, mediate conflicts, and facilitate positive resolutions.
  • Mindful Communication: Integrate mindfulness into communication practices. Through mindfulness exercises, participants enhance their ability to remain present and composed during toxic conversations, promoting thoughtful and measured responses.
  • Boundary Setting: Develop the art of setting and maintaining healthy boundaries. Leaders explore strategies for establishing clear expectations, addressing unacceptable behaviour, and promoting a culture of mutual respect.
  • Empathy Development: Strengthen empathy as a key leadership skill. Participants understand the perspectives of others, even in challenging situations, enabling them to respond with understanding and compassion.

Topics Covered

– Coming soon. 


– Coming soon. 

Who Should Attend

This course is the second foundational step for leaders who have completed Effective Communication Training and are gearing up for a comprehensive leadership development journey that delves into toxic situations.

It is specifically designed for individuals who recognise the importance of being prepared to handle Toxic Behaviour in the workplace.


Before embarking on this course, participants should have completed the Effective Communication course to ensure they possess the necessary leadership communication skills. It is essential to be properly prepared and equipped to take the lead in communication before delving into the nuances of dealing with toxic situations.

Course Length:

Online and self-paced.

Special Arrangement:

This course may be offered by special arrangements at customer sites. For details, please contact

Course Questions:

Email your query to

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